Utility phone scams typically involve callers claiming to represent a utility company attempting to trick people into paying them money by threatening to turn off their service. The scammer usually insists the victim pay immediately with a pre-paid debit card (i.e. Green Dot MoneyPak card), which provides them easy access to your money.
What can you do?
- Hang up - If there's any doubt about the authenticity of a caller, hang up and call Minnesota Energy Resources at 800-889-9508 to verify your billing and payment status.
- Report it - Contact local authorities and Minnesota Energy Resources to report theft or attempted theft due to scams. Complete a Green Dot MoneyPak refund request to try and stop your money from being transferred.
- Beware - Never give out personal information, debit/credit card numbers or wire money as a result of an unexpected or unsolicited call if you cannot validate the caller's authenticity.
- Get it in writing - Customers will typically be contacted several times via U.S. Mail about past due bills before their service is turned off.
- Know your options - Utilities provide many options for payment and never REQUIRE the use of a pre-paid debit card.